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Data Privacy & Security Policy

We Are Committed To Protecting Your Privacy

The Hong Kong Bankers Club, located at 43/F, Gloucester Tower, The Landmark, Hong Kong has a strong commitment to provide quality service to our Members and potential customers and are further committed to protecting your privacy.
To ensure you can make informed decisions and feel confident about supplying personal data relating to you when purchasing our products and using our services, we provide this policy statement outlining our data collection practices and the choices you have concerning how the data is being collected and used.

The term “Data” refers to any personal information that can be used to identify you as an individual. It can include, among other things, your name, contact number, address, age, gender, passport or other identification document details, driver’s licence details or personal financial information.

We limit the collection, use and retention of the Data to the specific information we need for legitimate purposes to administer our business, to provide you with quality service and offer various products or services that may be of interest to you. We take appropriate steps to protect Data collected against unauthorised access, disclosure or alteration, and to keep such Data up to date.

This privacy statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organised the privacy statement by major processes and areas so that you can review the information of most interest to you.

Please read this policy statement carefully before submitting any Data to us. If, after reviewing this privacy statement you have any privacy questions or concerns or would like to request access to, correction or object to the processing of your Data for legitimate purposes, please send a letter or fax to:

Data Privacy Team
The Hong Kong Bankers Club
43/F, Gloucester Tower
The Landmark
Hong Kong
Fax: +852 2868 5208

Please allow 10 business days for us to process any correction of Data.

In order to protect your Data, we will require that you prove your identity to us in relation to your request to access your Data, which may consist of a copy of a government-issued identification, your signature, correspondence address and telephone number so we can check them against our records and satisfy ourselves as to your identity. The above information is required to create an audit trail of how the request has been handled. Where a request is made, any correspondence or application may be kept and added to your Data.

This data privacy statement was written on May 9, 2014. In the future, we may need to make additional changes. All additional changes will be included in the latest data privacy statement published on this website, so that you will always understand our current practices with respect to the information we gather, how we might use that information and disclosures of that information to third parties. Any changes to our statement will become effective upon posting of the revised statement on this site. We will seek your express consent to any changes to how we use or disclose your Data if requested by law but otherwise use of this site or our services following such changes constitutes your acceptance of the revised statement then in effect.

Data We Collect and How We Use It

When you request a particular service from us or otherwise interact with The Hong Kong Bankers Club, we will ask you to voluntarily provide us with Data that we need. For example, if you would like to become a Member, we will request for Data such as your name, address, telephone number, e-mail address, bank account information for processing purposes.
We collect and use such Data to administer our business, and to offer various related products or services that may be of interest to you as a club member.

Browsing

When you browse this website, we do not collect Data unless you voluntarily and knowingly provide it to us, for example by accessing our website from a link in an e-mail that we send to you.

Third Party Providers

This policy statement does not apply to our processing of Data on behalf of, or at the direction of, third party providers who may collect Data from you and provide it to us. In this situation, we would merely act as a data processor and thus advise you to review applicable third party providers’ privacy policies before submitting Data.
Fraudulent e-mails

Please note that The Hong Kong Bankers Club will never send you an e-mail requesting your password, credit card number or passport or personal identity card number. If you receive any suspicious e-mails that looks like it is from The Hong Kong Bankers Club, but asks you for your credit card number or passport or personal identity card number, it is a fraudulent e-mail, or “phishing”. We recommend that you do not reply to the e-mail or click onto any links or pop-up messages and report to the local authorities which handle fraudulent e-mails. If you believe “phishers” have gained access to your personal or financial information, we recommend that you also change your password(s), alert your credit card service provider and bank and review credit card and bank account statements to check for unauthorised charges.

Unsecure Communication

It is important to note that all e-mail communication is not secure. There is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail, for example, from the “Contact Us” section of our website. We recommend that you do not include any sensitive information including bank account details when using e-mail or using any public computers/public WIFI. Our e-mail responses to you may not include any sensitive or confidential information. Please bear in mind that no security system or system of transmitting information over the Internet is guaranteed to be secure.

To be prudent, it is advisable to always close your browsers when you have finished completing a form. Although the session will automatically terminate after a short period of inactivity, it is easier for a third party to gain access to your profile whilst you are logged onto our website and making an online order.

Internal Controls

The Hong Kong Bankers Club trains their employees on the importance of Data privacy and protection. Our privacy policy is updated as required to reflect any changes in applicable laws and developments in best practice procedures. Further, we limit the number of individuals within the company with access to Data to those directly involved in the process of providing quality service to you.

How We Store and Transmit Data

We have policies and procedures to limit access to Data to authorised personnel only.

Our Membership System

We store certain members’ information and details in our Membership System. The system is a secure database stored on a dedicated server. The stored database includes Data such as Members’ name, address, phone numbers, position, company name and bank account information. We may also store other information such as food and beverage or other service preferences and transaction history. This information may be shared within The Hong Kong Bankers Club to better anticipate your needs prior to and during your visits.

Our server resides behind firewalls to protect the Data collected from you against unauthorised or accidental access.
In Our Marketing Database

The Hong Kong Bankers Club maintains a database of members' information which is used for marketing, promotion and research, understanding and analysing customer behaviour and members' profiling to improve our services. You will only receive marketing and promotional materials if you have opted-in or given permission on your Membership application form. You may elect to unsubscribe from receiving future e-mail promotions at any time.

Secure Transmission and Storage of Data

We treat all Data that you provide to us as confidential information. To prevent Data from unauthorised access or leakage, we have adopted and regularly monitor our security and data privacy policies and procedures.

Disclosure of Information to Third Parties

We use the services of third party agents, such as e-mail service providers and mail houses for the purpose of mailing materials to our patrons. These parties are contractually prohibited from using Data for any purpose other than for the purpose specified in their respective contracts. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us. We do not permit the sale of Data to entities outside of The Hong Kong Bankers Club for any use unrelated to our group operations or use of Data by third party for their own purposes. The Hong Kong Bankers Club will implement, where necessary appropriate measures, including contractual clauses, to secure the transfer of your Data to the third party service providers located in a country with a level of protection different from that of Hong Kong.

How We Track Customer Usage On Our Website

Cookies

The Hong Kong Bankers Club website only uses “cookie” technology as a tracking tool. Cookies do not retain registered users’ information provided during the online registration. Cookies identify your browser, rather than you and cannot be used by themselves to disclose your individual identity. Cookies enable us to track the number of page visits from the same computer or browser to be aggregated for statistical purposes.

We do not use Cookies to ascertain any Data about you apart from what you voluntarily provide us in your dealings with our group operations. Cookies do not corrupt or damage your computer, programs, or computer files.
You may set your browser to block Cookies (consult the instructions for your particular browser on how to do this); although doing so will affect your ability to perform certain transactions, use certain functionality, and access certain content on our website.

Pixel Tags

The Hong Kong Bankers Club and our third-party service providers may use pixel tags (also known as “clear gifs”, “beacon gifs” etc.), tracking links and/or similar technology to:

- Track customer response to The Hong Kong Bankers Club website content;

- Determine your ability to receive HTML-based e-mail messages. Our e-mail service provider includes a pixel tag, which they refer to as a “coded sensor” in all of the HTML-based messages sent on our behalf. The sensor activates when the e-mail message is opened and flags the e-mail address of the user as one that is capable of receiving HTML-based e-mail messages. This capability helps our service provider to send the e-mail in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML, you will not received a functioning sensor;

- Know how many users open an e-mail and allow our service provider to compile aggregated statistics about an e-mail campaign for us; and

- Allow us to better target interactive advertising, enhance customer support and site usability, and provide offers and promotions that we believe would be of interest to you. Your Data will not be collected apart from what you voluntarily provide us in your dealings with our operation.

E-mails About Special Offers, Promotions and Opt-Out

It is our intention to only send you mail and e-mail communications that will be useful to you and that you may want to receive. When you indicate that you would like to receive promotional material on an application form, when you enrol as a Member, you provide your e-mail address to us in order to receive marketing communications. We will periodically contact you via e-mail and provide information about special offers and promotions that may be of interest to you. These communications will relate to offers relating to The Hong Kong Bankers Club. We typically use third party e-mail service providers to send e-mails. These service providers are contractually prohibited from using your e-mail address for any purpose other than to send e-mails related to our group operations. Data will not be shared with third parties for their own marketing purposes.

We provide you the ability to unsubscribe from all marketing communications. Every time you receive an e-mail, you will be provided with the choice to opt-out of future e-mails by following the instructions provided in the e-mail. You may also opt-out of receiving promotional materials by sending a letter or fax to:

Data Privacy Team
The Hong Kong Bankers Club
43/F, Gloucester Tower
The Landmark
Hong Kong
Fax: +852 2868 5208

Please allow 10 business days for us to process your opt-out.

How Long Will Data Be Retained?

Your Data will be stored for the period of time required or permitted by law. However, information that is stored on The Hong Kong Bankers Club servers may be edited and deleted by users of such service at any time.
Data may be stored by The Hong Kong Bankers Club as long as required for the business purpose for which these Data are processed.

Notifications In The Event Of Breach

In the unlikely event of a Data breach, we are prepared to follow any laws and regulations which would require us to notify you of the disclosure of private information.

Other Sites

The Hong Kong Bankers Club is only responsible for the privacy statement and content of this website. Our website may contain links to other sites of third parties. We are not responsible for the data collection and use practices, privacy policy or the use of cookies on other websites that you have accessed this website from and to the websites that you may access from this website. We advise you to review the privacy policies of such third parties before submitting personal Data.

Children’s Privacy

This website is not intended for children and minors and we do not knowingly solicit or collect Data from children and minors. As a parent or legal guardian, please do not allow your children to submit Data without your permission.

Legal Disclaimer

This privacy statement complies with the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region as well as applicable local laws.

 

This Policy is written in both English and Chinese, in case of any discrepancy arising between the two versions, the English version shall prevail.